poor customer care

i bough 3 boxes of Premium Care Pants 44 from take a lot after 7 days without delivery ,i cancelled , they only refunded me for 2, i was told 1 box was delivered to wendy , i dont know who wendy is as my order was supposed to go to wendy, i have been on the phone with take a lot for three weeks now, every-time i call they ask me who is wendy after doing a lot of back and forth im told they are authorizing the payment . until i have to call again and have to explain to someone different again, please beware of take a lot and do not buy anything from them.