Poor customer after care

I had an issue with takealot whereby I received my package with a missing item. I explained to the customer service agents that the boxes were sealed but I ordered a double pack diapers but only one was in the box, after numerous calls and emails and a week later they said it was a packing error and I should return the one pack and they will send me a double pack ( i explained to the agent I had already opened the one pack they gave and and that they should just send me the one missing pack. I was assured it would be solved but almost two weeks later nothing has surfaced. Called customer care again today 14 December and they said they would look into it, hours later I get called by the driver who delivered the package to me me apparently they are now accusing him of not delivering my packages yet I explained to them I got 3 sealed boxes. What's with all this confusion why can't you just fix your mess. As much as I have used takealot this the last you will hear from me keep the R200 diaper pack and keep your business too... I cannot believe these guys. Making it seem like I'm lying about the missing packet of diapers worth R200 yet I have spent thousands buying other things over the past years but a 2 week investigation is needed when you send me a missing item in my parcel. 0% customer service and 0% care. I won't bother following up on this issue. The amount of airtime and time I have invested is not worth it. They don't want to own up to their mistakes it's easier for them to blame you the customer for not receiving your full order. Pathetic..