Poor courier service

I have ordered a product from takealot and it was indicated at the time that the parcel will be delivered on Thursday, 23 July. I have organised that somebody be at home on Thursday, but no delivery took place and no information was send to me for any reasons why this did not happened or that there will be a delay in the delivery of the package. The product was in stock in Cape Town and the package handed to a courier company the next day. Therefore, it should have been delivered already. Takealot needs to change their courier company, else they will loose a number of customers. I do not want to hear how sorry you are or apologise for the poor service, just inform me when will I have my package (Order ***)?