Poor costumer service.

Just this year alone I have spent R71 000.00 using the takealot app. Quite shocking when I started calculating the totals given that all products was for personal use and not (business type buying)

Anyway besides the fact that I had to log a couple of returns due to the “product not meeting my expectations” or product specifications over advertised and under delivered for the lack of a better term, my BIGGES complain/criticism is the extremely poor/ non existent costumer service.

Online shopping in my opinion is there to simply and make my shopping experience more effortless and convenient so I don’t have to go in store which cost more in terms of money spent on transportation and just takes more of my valuable time. However with takealot I feel constant frustration and a huge test of my patience due to no feedback or extremely poor and LENGTHY responses from costumer service which BTW seems to be completely automated and useless.

In the past 2 months I have bought 2 very expensive items but due to the lengthy turnaround time for refunds and credit refunds I went out and bought better products in store which obviously costs money while waiting on my hard earned money at the takealot “eligibility,refunds, processing” .

So to put this into perspective. I spent R27000 on a product then logged a return on the 7th of the month , went out and bought a more capable/satisfying product in store for R34 000 on the 14th and today on the 18th I’m yet to receive my refund from takealot. A similar situation about a month ago with a R6000 product which I bought an alternative on the app again for R5000. so in total I have spent R73000 in a period of 1 month because of no costumer service at takealot.

I have started using Amazon now and their 24/7 customer service exceeds my expectations.

Just my 2cents and recent experience with takealot. I am strongly considering deleting the app and using an alternative such as Amazon.