Poor condition high end products and even worse customer support

I ordered a pair of headphone worth R7000. The headphones were delivered in a poor and damaged state. I then logged a return for the headphones and noted that a replacement should be issued. The replacement pair of headphones was also delivered in a poor and damaged condition. I then opted for a return and refund. My return was rejected and the reason for the rejection from Takealot was that the headphones were returned in a poor damaged condition. How is it fine to deliver these headphones in this damaged state to me as a "new" product however when I return it in the same condition it gets rejected! I have since spent two weeks trying to get this resolved and a refund issued however there has been multiple issues with the return and Takealot cannot get this right! I have spoken to Fayzel, Ainslie, Tersia, Matthew, Zandile, Kimberley, Rofhiwa, Fatima, Herschelle, Adam, Baby & Tarryn to try and get this resolved and it is still a problem. Over 10 people in Takealot's support team cannot get this right! I have email, video and picture evidence to support my comments. I have no idea how to get this resolved as I have now spent days emailing & calling Takealot and they offer little to no support on this matter. This has by far been the worst customer experience in my life.