HM
Hein M

1 reviews | Active since Aug 2014

07 Jan 2019, 14:22

Poor communication to clients

Your app is not informative about delivery times. I only use the app to make takealot purchases and during the purchase it never informs about expected delivery times. I paid the extra R95 for the next business day delivery. Sticking to accepted norms of what one would expect a business day to be, it is 8am until 5pm. But now the call center tells me that they have until 7pm to deliver my package. What kind of business day stretches to 7pm? If during my app purchase you had informed me that your idea is different from normal expected social norms of a "business day", I would not have chosen that option cause nobody wants to sit at work until 7pm waiting for a package. Maybe update your app and inform your clients better when making purchases on the app about expected delivery times. This is really poor and would expect better from a place like takealot. Is it so difficult just to add such a crucial piece of extra information to the app?

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