LA
Lance A

1 reviews | Active since Jan 2016

26 Jan 2016, 09:52

Poor communication - Poor service

I ordered a PS3 game from [URL Removed] on the 21st of January 2016, the delivery date given was for the 25th January 2016. Today is the 26th, I called takealot to find out what's happening, I was told that the game was being ordered from the supplier and the new delivery date is the 1st of MARCH 2016, REALLY MARCH!<br> <br> What is the point of giving someone a delivery date and then not honour it or where is the communication stating<br> that there is no stock and the action that's going to be taken?? Why do I have to chase up an order?? Why is takealot's staff not calling me to inform me of my options?? This is not the first time I've received terrible service from takealot, all they do is apologise and continue to deliver the same ****py service... I never had this issues with kalahari. I wouldn't use takealot if weren't linked to ebucks!!!<br> <br> I'm not sure if it's going make a difference, but I'll be contacting FNB and let them also know what a wonderful service one of their ebucks partners is providing their clients.<br> <br> Regards<br> Lance Achilles

0
Replies (1)
takealot.com
takealot.com's reply26 Jan 2016, 15:38
Official
Hello LanceAchilles40,

We are sorry that we let you down with this order and for not contacting you as soon as we received word from our Supplier regarding the delay.

This is most certainly not th kind of experience we would like our customers to have and will be taking this up with the parties responsible in due course.

Thank you for taking Ashantay's call earlier. We have asked our Finance department t arrange a full refund back to your eBucks account and will be in touch once this has been completed

Regards
Takealot.com