POOR Communication and SERVICE

Very disappointed! I bought a R10 000 worth of a laptop from Takealot about 9 mnths ago. The keyboard is now malfunctioning. Now the process starts of having it returned for refund / repairs!! 4th April spoke to Mandisa -After a few calls managed to get an email sent through to me 6th April spoke to Kelly and arranged with her for collection of the item for the Friday.After awhile was informed that their logistics dept cant process anything that is more tha 3 days away. Was informed that the collection date was cancelled and a request would be done for the friday. Courier company called the Tuesday stating that they were at the address for collection????? Nothing happened on the friday for collection! Sent email on the Friday -No reply On Sunday 14th emdail received from Dane Wentzel - now stating that they first need to check the warranty before they can approve collection It took them from the 4th till the 16th to tell me they first need to check???????????? They are clearly playing for time