Poor communication and lack of delivery

During the black Friday sale weekend I ordered a blender on takealot.com only to have it arrive without a cap, thus rendering the item completely useless.

I immediately requested a replacement which was said would be delivered to me within 3 days. It has now been almost a week and still no word as to whether or not I'm going to get my item. I contacted the company only to be met with "the decision is under review"....as if they need to review the fact that my item is faulty when I blatantly told them what the problem is.

The company is good when things are working, but they are so incredibly below-par in terms of their customer service when compared to other international firms in this space.

This experience has left a rather bad impression of their professionalism and ability to correct errors.