Poor communication and decline in service

<p>So this is not my first or even second complaint regarding Takealot. I purchased items on 07/11/16. delivery date being 10/11/16. I was neither called, emailed or smsed regarding a delay in my delivery. I had to contact the delivery team. Eventually, after a few calls and emails, I asked for my order to be cancelled. Today I get an email saying that my delivery was delayed due to technical issues. since last year, delivery and service quality has had a serious decline. in another order, there was a long strand of hair inside the sealed packaging. another other, the item was dirty. and No one can give suitable answers. just apologies. </p>