Poor Client Services

In Aug 2019 I purchased a kettle and iron combo. In May this year the kettle stopped working and I lodged a complaint. The kettle was promptly collected and on 29 Jun a warranty claim was lodged. In Jul I received an email stating that i did not return the iron. I tried to explain that the iron was not used and i just want the kettle fixed. After much debate the iron was collected whilst the kettle was already making its way back to me. On 22 Jul i lodged another complaint after the kettle came back, although fixed but in a filthy state and now i have no idea where the iron has gone. On 29 Jul I received an email to say that my complaint cannot be resolved since i did not return the iron. On 19 Aug i lodged another complaint and was promised that my iron would be returned. To date i am still waiting and feel that lodging one more complaint is not going to bring my iron back.