JD
Johnson D
1 reviews | Active since Aug 2009
14 Jan 2016, 14:15
Poor and ********* handling of Customer Return
The words that I am going to pen here are aimed to make you aware of the service quality that you are delivering to the public. I am sorry to say but the professional online buying services provided by Takealot is not up to the mark and require immediate attention of your senior management. <br> On 10 November 2015, I sent my Samsung TV for repairs RRN -0039-C683 it came back not fixed me,I logged another return No: RRN 6cc5-8f30 which was sent on is 4th December 2015 back to Takealot (Maxine Tyres). It is annoying and distressing that I have not heard a single feedback since early December 2015. Takealot says and I quote \if it takes longer than 21 days
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takealot.com's replyOfficial
14 Jan 2016, 17:09Hello Johnson Dayal,
We are terribly sorry that your return was not sent back to you during the 21 day window for evaluation and repairs by the supplier.
Our complaints team has been liaising with our supplier and we have actioned your return according to your request.
Regards
Takealot.com
We are terribly sorry that your return was not sent back to you during the 21 day window for evaluation and repairs by the supplier.
Our complaints team has been liaising with our supplier and we have actioned your return according to your request.
Regards
Takealot.com
takealot.com's reply14 Jan 2016, 17:09
Official
Hello Johnson Dayal,
We are terribly sorry that your return was not sent back to you during the 21 day window for evaluation and repairs by the supplier.
Our complaints team has been liaising with our supplier and we have actioned your return according to your request.
Regards
Takealot.com
We are terribly sorry that your return was not sent back to you during the 21 day window for evaluation and repairs by the supplier.
Our complaints team has been liaising with our supplier and we have actioned your return according to your request.
Regards
Takealot.com