POOR AND INEFFECTIVE CUSTOMER SERVICE

Ordered solar lights, after installing 3 I realised that the fourth one was damaged. Returned to Takealot and it is now 1 month and 4 days since the return was logged. I have sent numerous e-mails with no resolution as yet. Apparently, the damaged light was handed to a courier service to return to me. When I followed up with the couriers, they confirmed that the parcel was not yet handed over. THE PARCEL IS MISSING IN ACTION AND I AM BACK AT SQUARE ONE WITH TAKELOT. New consultant, same reply. Every time I need to send the return reference number. I had enough of the POOR and INEFFECTIVE customer service. Disgruntled customer.