Poor After Sales Service from Takealot:

Poor After Sales Service from Takealot:

I've bought a laptop for my daughter for school, the laptop is very slow and I've sent the laptop back for a refund within the month of purchase. Takealot received the laptop back on 23 September 2020. The password was not removed and they could not format the machine. Takealot informed that the laptop will be send back the next day in order to remove the password and send back for a refund. I've been struggling / following up since. Empty promises from Zelda Fredericks, Shereen Odendaal, Kayla Murphy just to name a few. I still haven't received the laptop back (2020/11/10). My daughter needs a laptop for school urgently.

When can I expect the laptop back to remove the password and get my refund to buy a better laptop for my kid.

Reference number RRN-374f-04ec