Poor after sales service

I bought a Bosch freestanding stove through Takealot. I was delivered on Thursday 15 April. Had it installed on Friday 16 April. After installation the installer found out that a part was missing. I immediately contacted Takealot. Mpho Komako said he would immediately escalate my issue with Bosch and get back to me. Heard nothing from Mpho and even follow up emails just went unanswered. I called again and this time spoke with Zena De Boer who explained that due to the weekend they could not get anything resolved with Bosch, but it would take 48 hours from the day the issue was logged (on 15 April) to be resolved. Today is the 21st April and I am yet to receive any feedback from Takealot. This was my first and last purchase. I will definitively not recommend Takealot, their after sales service is very poor.