Poor after sales service

Bought a product from them in June. The product became defective in August, so not even 2 months old. Logged a return but was informed I need to contact Partserve, tried contacting them on the number supp**** but the wrong number was given. Contacted Takealot again to get the correct number, was informed by the supplier that their deal with Takealot is only on consoles and not just the remotes. Informed Takealot again, they then basically insinuated that we abused the remotes and thats why it's not working. I was then informed to contact Microsoft as they would be able to assist me, firstly this is a Sony product not sure how they can assist unless something has changed along the way. I am still don't have an answer or a solution.