POOR After Sales Service

Really poor after sales service from takealot, returned a set of Jabbra Elite Earbuds because they were faulty. They notified me that return went fine, admittedly it took two attempts one for the earbuds and then another for the USB cable.

Then get a notification stating that they have everything and it is on the way to the warehouse 21 June.

24 June they then reject the return due to missing parts.

They return the item without the USB cable that they now have as per their own ticketing system.

Support desk is not replying to any queries.

Really poor after sales service, would rather buy elsewhere, they can't manage their returns process and support is non existent.

No ticket to allow you to query their response, just gets returned. No attempt to even solve the problem.

Keep this in mind when buying items from Takealot.