POOR AFTER SALES CARE!!!

I placed a same day order yesterday at 08h36am! Even selected the option for Same day between 1pm and 7pm Yesterday afternoon I track my order - which states I selected Same day- and there it says Delivery Thurs! After 4 emails the consultant tell me that I only placed the order after 11am which then would not even make it possible to select same day as cutoff is 10am. This is bull**** every month they are very quick to take the monthly subscription for same day delivery but when it comes to actually providing that service they have excuses!