HC
Heidi C
1 reviews | Active since Feb 2019
15 Aug 2023, 08:15
POOR AFTER SALE SERVICE
I bought a fitness watch which was not charging and returned it on the 3rd of August 2023. Unfortunately I did not send the charging cable for the ear pods that was included in the deal. The charging cable was collected on the 7th. On the 10th and on the 14th I confirmed with the person that collected the cable that it was handed in at the depot. There has not been any update on the app regarding the return. On the 12 after I sent an email I was informed that the return has not been scanned and I will get an email update once it is scanned. Yesterday I sent another email but received no response. I then tried to phone the depot but the call is cut without any response.
An update will be great.
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Heidi C's updateReviewer Update
15 Aug 2023, 15:26An update on my complaint. I received an SMS saying the item was collected on the 7th and it would take 2-3 working days for it to reach the warehouse. It's been 5 working days. really pathetic service.
HC
Heidi C's update15 Aug 2023, 15:26
Reviewer Update
An update on my complaint. I received an SMS saying the item was collected on the 7th and it would take 2-3 working days for it to reach the warehouse. It's been 5 working days. really pathetic service.