Poor after-sale service

I'm a big fan of takealot - until something goes wrong. Their follow-up customer service is seriously lacking. We ordered 3 ceiling fans, all with lights. One was delivered without a light. So I logged the return and they collected, everything was going great. Then I get an email saying a refund has been processed due to a lack of stock. But the website shows the fan in stock in both JHB and CT. But at R200 more than what I paid originally. They have not responded to my query in this regard. And when I tried to rate the service using their email link it says the issue has been resolved and you can no longer rate the service. Seriously unimpressed -we have already organised for the three fans to be installed