Please make my son's birthday a happy one

I ordered a Marshall toy with a fire engine vehicle, from the paw patrol range- 29/10/15.<br> 02/11/15 - received the incorrect toy, a Chase toy with vehicle. 03/11/15 called the call centre & was assured of a collect and replace, as they had ample stock of the Toy in the JHB warehouse.<br> No collect and replace, so I send an e-mail on the 7th. The e-mail feedback was quick, and that they would make arrangements to contact me to collect. I responded a few days later to say that I was on leave and could they let me know if they had could still deliver the toy I ordered. They advised that they were out of stock and had been trying to call me - they may have called, no messages.<br> Called on Monday the 16th & spoke to a few consultants (no one seemed to have my cell number)- asked to be transferred to a manager,Raffick. He assisted and advised that the correct toy would be delivered. I received a delivery on the 17 of the incorrect toy again. I called back and he apologized and said that he would arrange for the correct toy to be sent. I also logged a return for the incorrect toy, which still has not been collected. <br> I have since not heard back unless I missed the calls.<br>