CS
Claudelia S
1 reviews | Active since Aug 2011
16 Oct 2015, 15:06
Please Allocate Payment Already
I placed an order on the 14th of October 2015, but unfortunately the payment has not been allocated to my order. The bank has confirmed that the funds are showing as reserved, and I have since given that number to Takealot in order for you to allocate the payment to my order.<br> <br> However, the original request from you have now changed. One person tell me a different story than the other.<br> Please communicate and give me the correct story, as I do not appreciate being given the run-around.<br> <br> What is supposed to be purchasing a gift for my son has turned into a nightmare!!!
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takealot.com's replyOfficial
16 Oct 2015, 16:35Hello Plain Jane,
We're sorry to hear of the troubles you've experienced with this order's payment. We appreciate you taking our complaints team's call and allowing them to clarify the situation. As discussed this is unfortunately not something we are able to assist with and we can't accept funds from your account if the bank hasn't issued it to us. Our finance team has confirmed that they've done a reversal on this transaction and our team will be in touch with you again on Monday to confirm whether you've received the funds. Once you have we'll gladly assist you in placing the order again.
Kind Regards,
takealot.com
We're sorry to hear of the troubles you've experienced with this order's payment. We appreciate you taking our complaints team's call and allowing them to clarify the situation. As discussed this is unfortunately not something we are able to assist with and we can't accept funds from your account if the bank hasn't issued it to us. Our finance team has confirmed that they've done a reversal on this transaction and our team will be in touch with you again on Monday to confirm whether you've received the funds. Once you have we'll gladly assist you in placing the order again.
Kind Regards,
takealot.com
Best regards,
takealot.com's reply16 Oct 2015, 16:35
Official
Hello Plain Jane,
We're sorry to hear of the troubles you've experienced with this order's payment. We appreciate you taking our complaints team's call and allowing them to clarify the situation. As discussed this is unfortunately not something we are able to assist with and we can't accept funds from your account if the bank hasn't issued it to us. Our finance team has confirmed that they've done a reversal on this transaction and our team will be in touch with you again on Monday to confirm whether you've received the funds. Once you have we'll gladly assist you in placing the order again.
Kind Regards,
takealot.com
We're sorry to hear of the troubles you've experienced with this order's payment. We appreciate you taking our complaints team's call and allowing them to clarify the situation. As discussed this is unfortunately not something we are able to assist with and we can't accept funds from your account if the bank hasn't issued it to us. Our finance team has confirmed that they've done a reversal on this transaction and our team will be in touch with you again on Monday to confirm whether you've received the funds. Once you have we'll gladly assist you in placing the order again.
Kind Regards,
takealot.com
Best regards,