Pleasantly surprised by Takealot

We placed an order for a product (consisting of 3 items) from Takealot on 10 June.<br> Upon opening my package I realised that only 1 of the 3 items were shipped. As per the normal process a call was logged and I ended up speaking to Sara and Nadean over the course of a few days.<br> They were honest enough to tell me that a mistake was made on the website and two of the items should not have been included in the product. They made sure the issue was rectified, even though the cost to rectify the error was almost as much as the product I had purchased. This means Takealot made a substantial loss on the this sale.<br> Both Sara and Nadean, were understanding of my concerns, and while it took almost a week to resolve the issue they owned it and communicated to me regularly until they had found a satisfactory solution. I certainly did not expect the solution they had provided.<br> <br> Thank you Sara and Nadean. You turned around an extremely unpleasant situation, and made sure my birthday was not spoilt.