UB
Usha B
1 reviews | Active since Sept 2015
22 Sept 2015, 17:36
Playstation 4 repairs
I bought a PS4 in Feb 2015, the disks stopped reading, as such I contacted [URL Removed] who advised a driver will come and collect same to repair or replace the PS4, the PS4 was collected as arranged with the call centre agent Eleanor Ndhlovu. (I have the emails relating to this)It was collected by man in a takealot car. A few days later I got a phone call saying they coming to collect the PS4... [URL Removed] states they can not track the PS4 and management is avoiding me. I find this to be extremely pathetic after service as I am kept in the dark with no assistance, a PS4 is not cheap and I would like to know what's going on.
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takealot.com's replyOfficial
22 Sept 2015, 19:01Hello usha10,
We're sorry for the struggles you've had in trying to get an update on your PS4's return progress. This shouldn't have been such a difficult exercise and we apologise for any concern caused. Thank you for taking our complaints team's call earlier this evening. As advised they'll need to get in touch with the relevant departments in the morning to get insight into this matter. They'll revert back to you as soon as they've gathered the necessary information.
Kind Regards,
takealot.com
We're sorry for the struggles you've had in trying to get an update on your PS4's return progress. This shouldn't have been such a difficult exercise and we apologise for any concern caused. Thank you for taking our complaints team's call earlier this evening. As advised they'll need to get in touch with the relevant departments in the morning to get insight into this matter. They'll revert back to you as soon as they've gathered the necessary information.
Kind Regards,
takealot.com
takealot.com's reply22 Sept 2015, 19:01
Official
Hello usha10,
We're sorry for the struggles you've had in trying to get an update on your PS4's return progress. This shouldn't have been such a difficult exercise and we apologise for any concern caused. Thank you for taking our complaints team's call earlier this evening. As advised they'll need to get in touch with the relevant departments in the morning to get insight into this matter. They'll revert back to you as soon as they've gathered the necessary information.
Kind Regards,
takealot.com
We're sorry for the struggles you've had in trying to get an update on your PS4's return progress. This shouldn't have been such a difficult exercise and we apologise for any concern caused. Thank you for taking our complaints team's call earlier this evening. As advised they'll need to get in touch with the relevant departments in the morning to get insight into this matter. They'll revert back to you as soon as they've gathered the necessary information.
Kind Regards,
takealot.com