TM
Trevor M
1 reviews | Active since Mar 2009
16 Oct 2015, 07:00
Placed order, paid and now out of stock?
Order number *** refers.<br> <br> I placed and paid for an order on 12 October 2015: all items were available for purchase.<br> <br> This morning, I received an email stating that one of my purchases is unavailable despite it being available for purchase when I placed the order.<br> <br> Now all of a sudden, I have a R91 credit and no DVD which I had wanted to see for many years: this sucks.<br> <br> Please explain to me how this happened when an item's page shows availability, you order and pay for it and it is all of a sudden unavailable?
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takealot.com's replyOfficial
16 Oct 2015, 08:18Hello thomast,
When an item shows as available on our site we expect this to be true and we're sorry for the disappointment caused by this not being the case with your recent DVD purchase. This item is imported and isn't held in stock at our warehouse, which is why it has a 10 to 15 working day lead time. At the time of placing the order we were certain that our supplier would be able to provide the product as per usual. They unfortunately confirmed yesterday that they are no longer able to honour the order.
This is not a common occurrence and we've advised our complaints team to further investigate this with our buyer to confirm if or when they'll be able to supply this product again. They'll be in touch with you as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
When an item shows as available on our site we expect this to be true and we're sorry for the disappointment caused by this not being the case with your recent DVD purchase. This item is imported and isn't held in stock at our warehouse, which is why it has a 10 to 15 working day lead time. At the time of placing the order we were certain that our supplier would be able to provide the product as per usual. They unfortunately confirmed yesterday that they are no longer able to honour the order.
This is not a common occurrence and we've advised our complaints team to further investigate this with our buyer to confirm if or when they'll be able to supply this product again. They'll be in touch with you as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
takealot.com's reply16 Oct 2015, 08:18
Official
Hello thomast,
When an item shows as available on our site we expect this to be true and we're sorry for the disappointment caused by this not being the case with your recent DVD purchase. This item is imported and isn't held in stock at our warehouse, which is why it has a 10 to 15 working day lead time. At the time of placing the order we were certain that our supplier would be able to provide the product as per usual. They unfortunately confirmed yesterday that they are no longer able to honour the order.
This is not a common occurrence and we've advised our complaints team to further investigate this with our buyer to confirm if or when they'll be able to supply this product again. They'll be in touch with you as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
When an item shows as available on our site we expect this to be true and we're sorry for the disappointment caused by this not being the case with your recent DVD purchase. This item is imported and isn't held in stock at our warehouse, which is why it has a 10 to 15 working day lead time. At the time of placing the order we were certain that our supplier would be able to provide the product as per usual. They unfortunately confirmed yesterday that they are no longer able to honour the order.
This is not a common occurrence and we've advised our complaints team to further investigate this with our buyer to confirm if or when they'll be able to supply this product again. They'll be in touch with you as soon as they've received the necessary feedback.
Kind Regards,
takealot.com