****ed of because of takealot.com

I purchased 3 items which were delivered on thw 1st of march. One of the items didnt have clear details about it on the their webiste, i bought it based on the info i read on theitem. only to find that it isnt what i thought i was. on sunday , the 3rd of march,i immediately logged a return request and the collection was scheduled same day. the status on my return is still collection scheduled (12 days) now. i made follow up calls and emails but i always get excuses . on the 7th of March, Fedex company collected the item but apparentely it is missing now . in one of their emails, it is said that the collection was for spree. Yesterday, i received a call from collection company,wanting to collect the same item which was already collected. i do not know where the item is now and i am running out of patience now because there is no way forward.