Pick up point customer service

Went to pick up point 3 times all 3 times it was closed with no sign or communication to me. I found out on a Facebook group that the depot was ****** and closed for police investigation. At no point was this communicated to me by takealot after various emails and phone calls. Useless service. My baby had to suddenly start daycare because I started a new job, she wasn’t taking any bottle for milk because she was exclusively breast fed. So I bought a 2 bottles on takealot on Thursday 1st of April because I it was Easter long weekend and I thought that I would be able to pick it up and train my baby to drink over the long weekend to drink from the bottle. I know that takealot doesn’t care, but I am not some crazy person just wanting her stuff, it actually concerned the welfare and nutrician of my 5 month old infant. I understand you were ****** and a security guard lost their life. But this is South Africa and there should be a process in place for your customers. Also your refund takes 3 to 5 days. This is not good enough because you take money immediately from my account.