Phone Gone for Over a Month

I sent my Samsung in for warranty repair on 17 April 2026. The supplier confirmed the repair on 14 May — it took 20 of the 21 days Takealot allows before a credit/refund is supposed to be issued.

Its 25 May and I still don’t have my phone back. The reality is I’ve been without my phone for more than 40 days and courier/warehouse delays are not my fault.

I’m writing here because I’m not getting proper responses from Takealot. Instead, I keep being switched between different agents (Chad, Natasha) who send me generic courier updates instead of actually helping or escalating my case.

This is not the Takealot service I’m used to. I want proper escalation and a fair outcome: either deliver my phone immediately or give me a credit/refund.