Personal Information shared, quick to take your money, slow to refund

Defective products, previously returned to TAKEALOT by another customer was sold and delivered to me. Now they are taking forever to review the product and process refund. PLUS I HAVE PROOF THAT IT WAS PREVIOUSLY RETURNED WITH DEFECT< AS I HAVE THE DOCUMENT WITH THE PREVIOUS RECIPIENTS PERSONAL DETAILS> watch out TAKEALOT does not look after your personal particulars Repeated requests for management call to address this failing has been ignored