SL
Samantha L
1 reviews | Active since Feb 2010
09 Dec 2015, 16:00
Payment not showing!
Placed an order on the site this morning. <br> Tried to pay through Takelot with Payfast on my Standard Bank and the payment went through but wasn't pulled through by TAkealot<br> I phoned their call centre at 1:30 and was told they never received an email with my proof of payment which I emailed through at 10:38<br> I was told to email it again which I did at 1:34.<br> It is now 3:57 and my order is still marked as \awaiting payment"<br> I want my delivery on Friday and this won't happen if they don't get their admin act together and mark my order as Paid."""
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takealot.com's replyOfficial
09 Dec 2015, 16:39Hello SAL71,
We're sorry to hear of the troubles you're experiencing with this order. We've checked our system and have not been able to find any e-mails form you containing your proof of payment. We've instructed our complaints team to get in touch with you soonest to determine where we're missing each other and they'll assist in getting your payment authorised as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear of the troubles you're experiencing with this order. We've checked our system and have not been able to find any e-mails form you containing your proof of payment. We've instructed our complaints team to get in touch with you soonest to determine where we're missing each other and they'll assist in getting your payment authorised as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply09 Dec 2015, 16:39
Official
Hello SAL71,
We're sorry to hear of the troubles you're experiencing with this order. We've checked our system and have not been able to find any e-mails form you containing your proof of payment. We've instructed our complaints team to get in touch with you soonest to determine where we're missing each other and they'll assist in getting your payment authorised as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear of the troubles you're experiencing with this order. We've checked our system and have not been able to find any e-mails form you containing your proof of payment. We've instructed our complaints team to get in touch with you soonest to determine where we're missing each other and they'll assist in getting your payment authorised as quickly as possible.
Sincerely,
takealot.com