PAYMENT NOT REFLECTING

I HAVE PLACED AN ORDER YESTERDAY WITH TAKEALOT AND PAID VIA DEBIT CARD. FNB SENT ME THE CONFIRMATION EMAIL THAT THE MONEY WAS PAID, BUT THE TAKEALOT SYSTEM SAID THERE WAS A PAYMENT ERROR AND THAT I NEED TO TRY AGAIN. I WAS NOT WILLING TO PAY AGAIN AS IT WILL THEN GO OFF TWICE. I PHONED THE CALL CENTRE AND UNATHI TOLD ME TO GET THE AUTHORIZATION NR FROM MY BANK. I PHONED FNB AND THEY SAID THEY DO NOT GIVE AUTHORIZATION NUMBERS TO THE CUSTOMER, ONLY TO THE MERCHANT AND THAT TAKEALOT MUST CALL THEM. I EMAILED AND LEBO RESPONDED TO MY EMAIL ASKING FOR THE PROOF - I SENT IT THROUGH. THIS MORNING SHE SENDS ME AN EMAIL TO GET THE AUTHORIZATION NR FROM THE BANK. I PHONE THE BANK AGAIN TO GET THE SAME ANSWER AS YESTERDAY. WHY IS THIS HAPPENING? WHAT IS WRONG WITH YOUR SYSTEM? I NEED TO GET THIS SORTED BEFORE MY ORDER IS CANCELLED AND THEN I PAID FOR NOTHING. PLEASE GET THE FINANCE DEPT TO PHONE THE BANK DIRECTLY SO THAT THEY CAN GET THE AUTHORIZATION NUMBER. THIS IS UNACCEPTABLE TO GET THE CUSTOMER STUCK IN THE MIDDLE WITH AN ISSUE THAT IS CLEARLY BETWEEN YOU AND THE BANK.