Payment goes missing, becomes my problem to resolve

I placed my order # ********** 4, and selected to pay with my discovery miles and the remainder with my credit card. This was paid, I entered my OTP etc., I received sms' to indicate that both the miles and credit card have reserved amounts of 2386 for discovery miles, and 424.4 on my credit card. However the order still shows pay now. Please can this be updated, to indicate that payment was received. This is the second time I've been left frustrated with the payment method when selecting more than one option. I need this payment to be settled with the prices quoted for today as soon as possible, so this can be shipped.

Now I've been told that the finance dept at takealot isn't showing this, and that I should contact Discovery. This is a truly backwards approach, as I used takealot's payment channels, and received various sms' to indicate OTP's, and that the miles have been reserved for the purchase. Even on Discovery's site I can see this transaction, which I also mailed in my query, and still nothing.

If I need to resolve my own issue, going via takealot's payment channels, then what is customer service there for. This is not a mistake on my end, which I need to resolve, but takealot needs to work with Discovery to resolve this. This is not by far the first time that I've had issues with this in the last 3 months, where I've had to cancel and re-order the items.

I need this resolved speedily, without bringing me into the fray to resolve an issue between takealot and discovery!