Payment confirmation issue

<p>I have already paid for a product via their payment portal on the 2nd of January 2017. Now 4 days later they still cannot confirm receiving the money. Order number ********** . I have tried their ticketing system. They escalate my request and then suddenly the ticket shows resolved. They have no telephone contact details. This is very irregular for a company of their size. So far I only get generic answers, to real help. Very bad shopping experience on top of some good ones. This is my third purchase from takealot and it might be my last.</p>