Payment

Good day I had a bad experience with my online shopping I did a purchase on Monday which went of my account but still showing on my app waiting payment.O the following day my order was canceled I then printed my bank statement which shows takealot online payment. I decided to send a e mail to them with my bank statement and a sms show the payment , I received a e mail stating that I will assisted in 12 to 24 hours I decided to send a second mail again with my bank statement. On Wednesday I called takealot a gentleman assist me and I explained to him what happened he told me that he can only see that I payed R17 and I was Revese bank In to my takealot account I told him that a payment of R332 went of,he advice me to go to the bank and asked the bank if the money did go of my account and if they must give me a reference number. I went to the banck o Thursday and I explained to them what happened they printed me a bank statement the gentleman that assist me highlighted the payment that went of.I than sent a third email with my bank statement showing the payment that went of from my account,again I received a email stating that a team member will get back to me in 12 to 24 hours which no one got back to me out might sound that I'm crying over R332 at the end of the day it is the principal of getting back to your customer and assist them and keep them happy I don't think I'll buy again from takealot if I experience this services. #order number ***9