Paying for faster delivery, receiving worse service

I’m extremely frustrated with the service delivery I’ve been receiving from Takealot since subscribing to Takealot More.

On three separate occasions, my orders have not been delivered on the scheduled day, despite me specifically selecting and paying for the delivery. This is a paid service that promises faster delivery on eligible items, yet every single order I’ve placed since subscribing has been delayed. Ironically, I experienced better reliability before subscribing, when I paid standard delivery fees upfront.

What makes this even more unacceptable is that deliveries are being rescheduled without my consent. When I select delivery for a specific day, I am making myself available at a specific place and time to receive that order. If you then move the delivery to the next day without notifying or consulting me, it completely disrupts my schedule. The next day, I am not necessarily in the same location or available to receive it.

It feels as though customers who are paying for this "premium service" are actually receiving worse service instead of better. I am paying for convenience and reliability, but I’m getting the exact opposite.

This has been a deeply disappointing experience, especially because I’ve always re**** on Takealot for my everyday essentials. At this point, alternatives like Amazon are a better and more reliable choice.

I would strongly caution anyone considering signing up for Takealot More to think twice, it has not been worth it.