Payed for items that was never delivered and Takealot not forthcoming with help.

Takealot has an absolutely useless complaint escalation policy. My wife orders various items from Takealot last year June 2020. Only some of the items was delivered, and reported it. After numerous tries we were told that Takealot have used different couriers than normal since we are in an outlying area, and they first have to follow up with the couriers. We are now in the middle of February 2021, that is almost 7 months later! I have phoned the callcenter on numerous occasions and have requested that a manager call me back , but they never do, I always get the same answer. Sorry we are waiting to hear from the couriers, your query has been escalated. /i will escalate it again , over and over and over again.