Pay for next day delivery, only delivers a week later.

I placed an order today 10/09/2024 for an item showing it's in stock. Standard delivery showed showed 12/09/2024, with an option for next day delivery for an extra R75. Since this was urgent and a gift for someone's birthday, I paid the R75 for next day delivery.

After payment, I received an email with the order details, now showing 'standard delivery' and the delivery date is now all of a sudden on 16/09/2024, 5 days later than what I paid for, and even 4 days after the original 'standard delivery' date.

The feedback from an very arrogant person on the Takealot helpdesk was that they can credit me the R75 delivery fee, but it will only arrive on the 16th. I then asked if we can rather cancel the order (they confirmed it was still at the factory and hasn't shipped yet), so that I can buy it in time for the person's birthday, but they said they can only cancel once it arrives. How does that make sense?

They also said it's my mistake, since I have to order earlier for next day delivery, but even now, I can order the same product, and it still gives you the option to pay for 'next day' delivery. So they're happy to let you pay for something they know you won't get, then just offer to credit you if you complain about it?

Will definitely be my last order at Takealot.