LM
Llewelyn M

1 reviews | Active since Oct 2012

13 Jun 2016, 17:09

Pay back the money!

<p>Takelot is disgusting when it comes to customer care and complaints.</p> <p> </p> <p>They refuse to accept that they packed and delivered the wrong item and now refuse to replace or refund me. <span style="font-family: 'Avenir W01';">I have been a loyal customer for over 5 years and when it comes to product complaints, the only time takelot does anything is through hellopeter. This is not my 1st issue with takealot.</span></p> <p> </p> <p>Ruth the call center agent should be trained properly even though you speaking to a person it sounds like a robot she does not listen, she is inefficient and unhelpful just like a robot.</p> <p> </p> <p>TAKEALOT you just lost a customer...</p> <p> </p> <p>Should my problem not be solved by takealot it will be taken further and starting with the CEO.</p>

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Replies (1)
takealot.com
takealot.com's reply13 Jun 2016, 18:00
Official

Hello Wellym,

We are terribly sorry about the unpleasant experience you had with us recently.

We tried to reach out to you via telephone, but to no success.

We have sent you an email in the meantime and will await your response in order to assist you and settle your concerns.

Regards
Takealot.com