LS
Liezel S
1 reviews | Active since Sept 2013
20 Dec 2015, 20:13
Pathetic service to loyal customer
Received my order (late) and one of the products I paid for was not in the box! I phoned logged a ticket on the 14th still no response!!! Absolutely shocking!!!!!!<br> <br> Dear Liezel<br> <br> Thank you for for calling [URL Removed]<br> <br> We have created a service ticket on your behalf.<br> <br> Your reference is ***<br> <br> The agent who assisted you is<br> <br> Regards,<br> <br> [URL Removed]
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Replies (1)
takealot.com's replyOfficial
21 Dec 2015, 09:41Hello Liezel_Smith,
Thank you for taking Sheena from our complaints team's call this morning to apologise for the lack of assistance with your issue. We're sorry for not delivering your order in full the first time around and for the inconvenience this has led to. We are liaising with our order fulfilment team to get clarity on the whereabouts of your outstanding item. We'll assist in making the necessary arrangements to get this issue concluded ASAP and our complaints team will keep you posted on the progress of this matter.
Once we've sorted out your order we'll investigate where and why this situation went wrong so that any problem areas can be addressed to prevent similar disappointment in future.
Kind Regards,
takealot.com
Thank you for taking Sheena from our complaints team's call this morning to apologise for the lack of assistance with your issue. We're sorry for not delivering your order in full the first time around and for the inconvenience this has led to. We are liaising with our order fulfilment team to get clarity on the whereabouts of your outstanding item. We'll assist in making the necessary arrangements to get this issue concluded ASAP and our complaints team will keep you posted on the progress of this matter.
Once we've sorted out your order we'll investigate where and why this situation went wrong so that any problem areas can be addressed to prevent similar disappointment in future.
Kind Regards,
takealot.com
takealot.com's reply21 Dec 2015, 09:41
Official
Hello Liezel_Smith,
Thank you for taking Sheena from our complaints team's call this morning to apologise for the lack of assistance with your issue. We're sorry for not delivering your order in full the first time around and for the inconvenience this has led to. We are liaising with our order fulfilment team to get clarity on the whereabouts of your outstanding item. We'll assist in making the necessary arrangements to get this issue concluded ASAP and our complaints team will keep you posted on the progress of this matter.
Once we've sorted out your order we'll investigate where and why this situation went wrong so that any problem areas can be addressed to prevent similar disappointment in future.
Kind Regards,
takealot.com
Thank you for taking Sheena from our complaints team's call this morning to apologise for the lack of assistance with your issue. We're sorry for not delivering your order in full the first time around and for the inconvenience this has led to. We are liaising with our order fulfilment team to get clarity on the whereabouts of your outstanding item. We'll assist in making the necessary arrangements to get this issue concluded ASAP and our complaints team will keep you posted on the progress of this matter.
Once we've sorted out your order we'll investigate where and why this situation went wrong so that any problem areas can be addressed to prevent similar disappointment in future.
Kind Regards,
takealot.com