Pathetic Service - thanks for ruining Christmas!!

Dear TakeALot, Since you apparently cannot help me if I call you or visit your depot, maybe you will respond if I post your pathetic service on every available social media / complaint website…

Here is a timeline of events (Order ********** 8): Wednesday, 5 Dec – Order placed and paid, delivery date stated is 11 Dec.

Saturday, 8 Dec – Item 1 delays the order to 18 Dec. I accepted this and remained patient…

Friday, 14 Dec – (9 Days after I placed the order) Item 2 is delaying the order. Item 2 was in stock when I ordered… So it took you 9 days to realize it was not there. What I don’t get is, why is there a delay if it was in stock when I ordered? The only explanation is: you sold my item to someone else and it took you this long to realize it (absolutely pathetic service!!!)!!! – On this day I picked up another order from your depot in Montague Gardens and from there spoke to your agent (Call Nr 1), Sinalo Madolo, who promised me it won’t be delayed again and it will be delivered on the 19th of Dec (I got this on record via email).

Wednesday, 19 Dec – I noticed that my order is not being dispatched so I called your call center (Call Nr 2), just to be told my order will not be delivered today, they are still waiting on item 2 and that they will escalate the matter. I told them to get back to me with a solution ASAP and gave them a cut of time. No surprise there, I have received no feedback on this call at the time of writing this. – So I called again (Call Nr 3) and spoke to Martenique, who tells me my stuff is at the warehouse, but has not been dispatched for delivery and that I will definitely not get it today (19 Dec) and most likely not tomorrow either. Furthermore, I can stop at the depot (ON MY EXPENSE AND TIME) and pick it up if I want and that they will escalate the matter. It is not my job do your job for you. And no surprise there, I received no feedback from this call at the time of writing this. - So I called again (Call Nr 4) and was told you still have no feedback for me, and when I suggested stop emailing the warehouse and CALL them or give me the number, I was told you cannot call them and are not allowed to, so the number has been disconnected. Once again I was promised that it will be escalated. And once again, I am still awaiting any feedback.

Thursday, 20 Dec – It still says delivery by the 19th and I am still awaiting ANY feedback, after 4 calls and a visit to your depot.

Clearly you took in too many orders and do not have capacity to deliver them. Surely you should have a principle of first in first out??!! These are Christmas gifts which I will now not receive in time thanks to your pathetic service and lies, after I ordered WELL in advance and you clearly misled me in terms of when I can expect my order. I have never received such pathetic service from you and have always been a loyal customer. I will definitely not recommend your service to anyone if they want their order in a timely manner.