Pathetic Service - Return Credited | RRN-b7fa-58e6 - #***

Return Credited | RRN-b7fa-58e6 - # ********** Good Day Today is the 27 March 2018. It has been 13 working days and still no refund has reflected in my bank account since the 6 March 2018 when your returns department informed me that the refund has been processed and will be paid in 5 working days! Which of course now with it being 13 days later is a lie!!! This beyond unprofessional of Take a lot. The appliance was faulty, I requested a return which was processed on 16 Feb 2018 and requested that I receive a refund, only to have take a lot deliver another kettle. Then I needed to start the process again to have the new kettle collected and returned on 20 Feb 2018. Since the 20 Feb 2018 its been back and forth communications between Take a lots returns departments which at every point I need to initiate the follow up because without me following up I receive no feedback. As you can clearly see that that are none the wiser that I have not been refunded so communication between the returns department and finance section at take a lot does not occur!! I would like my refund as in yesterday!!! Because why should I wait another 5 working days! When I purchase something on Take a lot (which now will probably be NEVER) I do the payment immediately!!! Please provide me with a reason as to why I have not been refund yet!! I want feedback in writing A.S.A.P!