Pathetic Service regarding return!!!!!!

So i returned faulty Airpods Pros on 09/11/2022, today is 18/11/2022 and i am yet to receive a replacement device/refund. this service is highly inappropriate and unsatisfying. the item was sent to evaluation, 3 days ago, i was told evaluation feedback is within 3 days. I expect to be refunded or be given new airpods pros. when purchasing a item they quick to receive payment and make delivery but when items become faulty theres always a long story! pathetic service.

Return Ref: MRRN-GAM99-YE5A