Pathetic service - Refund

<p>It suprises me so much on how incompitant people can be if you have a simple job DO IT!!!!!</p> <p> </p> <p>i requested an order be cancelled and refunded the same day that i places the order (infact not even 15 min after i placed the order i sent the cancellation so i could get the refund asap)</p> <p> </p> <p>and here it starts (the pathetic service)</p> <p> </p> <p>1. Zulpha Moyce (takealot.com)</p> <p>Mar 30, 09:59 SAST</p> <p>Hi Niclas</p> <p>Thank you for calling.</p> <p>As discussed, I have escalated your query to the relevant department for assistance.</p> <p>As soon as I receive feedback, I will revert back to you.</p> <p>Kind Regards<br />Zulpha Moyce</p> <p> </p> <p>she gave me no feedback and did not cancle the order which resulted in me waiting 2 weeks to recive my money this was on the 30th of march 2017 its now the 13th of April and i have not recived anything as yet.</p> <p> </p> <p>2. Nevona Faro, i called her on the 3rd or the 4th to enquire why i have not yet recived my money she told me that there was no cancellation placed for the order ( at this point i was so ****ed off because of neglagence from the previouse take alot emplyee i have to be inconvenianced even further). Nevona then instructed me that becasue the cancellation was not done i have to wait for the ppackage to be recived by the warehouse for them to process the refund this then took 3 days to do.</p> <p> </p> <p>i then was asked for my account details and gave them my card number instead of my bank details i quaried that with Nevona to conifrm is it will still go through she reassured me saying that it would (but just to be safe that same day i went the extra mile to insure there are no more issues by sending my correct banking details ) i then recived the following email from Nevaona,</p> <p> </p> <p>Good day Nevona,</p> <p>I have given you the incorrect account number for the refund (*********). The correct account number is **************** im so sorry for the confusion</p> <p> </p> <p>Nevona Faro (takealot.com)</p> <p>Apr 7, 08:27 SAST</p> <p>Hi niclas</p> <p>Thank you for contacting takealot.com</p> <p>Thank you for your feedback, we will escalate your query to the relevant department as we will revert back to you once we have received feedback.</p> <p>Kind Regards<br />Nevona Faro</p> <p> </p> <p>i then waited 5days (i followed up everyday!!!!!!!!!!!!!!! its not my job to do so but because these people are incapable of doing so i guess i had to) with still no refund i then phone yesterday 12th April to quarey this and i then recive this mail.</p> <p> </p> <p>Nevona Faro (takealot.com)</p> <p>Apr 12, 16:17 SAST</p> <p>Hi niclas</p> <p>Thank you for contacting takealot.com</p> <p>I would like to inform you that due to the incorrect account number that has been used our finance department could not reverse funds, as this has reflected for the fund to bounce back onto your takealot profile.</p> <p>In your prior email you have sent us the correct account number as I have forwarded to our finance department the correct account number and they have responded that your funds is refunded now.</p> <p>We truly apologize for this lengthy wait and hope this will not deter you from using Takealot again.</p> <p>Kind Regards<br />Nevona Faro</p> <p> </p> <p>I appologise to Nevona if this error was due to the Accounts department, but this is totaly unacceptable i will make it my mission to post a bad review on every social media site i have access to, now the refund has been processed again on the 12th of April and i need to wait who knows how long before it reflects.</p> <p> </p> <p>PS its takes 1 day from my money to reflect in takealots account how can it take longer than 2 FLIPPING WEEKS TO SEND IT BACK,</p> <p> </p> <p> </p> <p> </p>