Pathetic Service - Order No: ***

<p>An order was placed with Takealot and paid for - Order No: ********** . Takealot were quick to advise that payment had been received and then we received an email to say the order was ready for collection at the Cape Town Warehouse.</p> <p>We are based in Johannesburg. On Monday 10th October, I contacted the Call Centre and advised them that they need to deliver it to Johannesburg. Unfortunately I did not take the Consultants name, but I was advised that the order had been confirmed to be sent to Johannesburg.</p> <p>It is now Thursday 13th October, I contacted the Call Centre this morning at 08h30 and spoke to Siphokazi who advised me that the matter will be escalated to her Supervisor and that I will be contacted within 10 minutes to advise what is happening with the delivery of the goods. By 10h00 I had still not received feedback, so I contacted Siphokazi only to be asked had I not been phoned by the Supervisor? Well if I had been contacted would I be phoning back? Again I was told that the matter will be escalated to the Supervisor (this would now be the second time), and that I would definately receive feedback.</p> <p> </p> <p>By 12h30 surprise surprise still no feedback. I then contacted the Call Centre once again. and to my utter amazement I was not be able to speak to Siphokazi, but this polite gentlemen by the name of Riaz advised me that he would assist me. So there we go I had to repeat the whole story once again, and to my surprise I was advised that there was no stock, then he realized that there was stock and that I was not to worry because he was now escalating the issue to his supervisor (this would be now the third time) and that I must not worry he will sort it out and will phone me back by 14h00. That time has now come and gone and still no feedback from the ever helpful Riaz.</p> <p> </p> <p>I have now phoned the Call Centre again at 14h45 thinking I would give Riaz the benefit of the doubt. To my surprise the Consultant I spoke to now couldn't find a person by that name. So yes I was fortunate enough to be able to tell the story all over again and at least this Consultant didn't promise me the world, but she did try and assist. So the matter has once again been escalated to the JHB Warehouse for them to release the goods which have been paid for. And when she did eventually find Riaz he was in a meeting with his Supervisor and according to the new Consultant Riaz was quite irritated that he was called out of a meeting with his Supervisor because a client was on the line and was irritated because he had not contact me as promised. </p> <p> </p> <p>And just to finish it all I have been cut off and I am not in the mood to phone your Call Centre once again to now have to tell somebody else the whole story all over again. And no I did not take down the last Consultants name, because at this stage I am so irritated, it would be nice if they actually contacted me, seeming they do have all my details and have promised time and time again to phone me back.</p> <p>Not sure how you would feel, but irritated is putting it midly, your service is shocking and I think you should change your name from TAKEALOT to TAKEYOURLOT.</p>