Pathetic Service - No care attitude

<p>I ordered a Christmas gift from Takealot.com for my 4 year old daughter on the 18th December 2016. Delivery was to be on the 22nd December 2016. I phoned on the 21st to check the progress on my delivery and was told that it is still at the warehouse but would be delivered on the 22nd. On the afternoon of the 22nd December at 5pm, I phoned to find out why my delivery had not arrived yet. I was told that it was still at the warehouse and that they would phone to find out what the delay was and esculate it on their system and phone me back to give me feedback. (Still waiting for that call) On the morning of the 23rd December, I called again and was told that my delivery was still at the warehouse and that the person I had spoken to the afternoon before, never bothered to follow up with the warehouse or even esculate it on the system. I then received an e-mail to confirm that they would follow up with the warehouse and advise me accordingly. (Still waiting for that feedback) About an hour later, I called again and was told that my delivery had been given to the courier and that a driver has been allocated to delivery to me before 1pm. At 12h30, I called again and was told that my delivery was still at the warehouse.....this is when I lost my cool and asked to speak to a manager. The manager I spoke to, Luke is his name, basically couldn't tell me why my delivery was still at the warehouse or why I was previously told that my delivery was allocated to a driver at the courier to be delivered to me when this clearly was never the case. Luke told me that he would follow up personally with the warehouse and phone me back. (STILL WAITING FOR THAT CALL) If management cant do their jobs properly, I guess we shouldn't expect any of the other staff to do theirs properly either. This is totally unacceptable and I personally will NEVER purchase anything through TAKEALOT.com EVER again.</p> <p>I had to tell my daughter that Santa could not find her gift that she had listed on her letter she had posted to him and see the dissapointment on her face, while I am pretty sure that Luke and all the other *********** staff memebers at TAKEALOT.com, family members got everyhting they had wished for.</p> <p>Thanks alot for the worst service ever................</p>