PATHETIC SERVICE, NEVER USING YOUR AGAIN!!

My boyfriend plans a surprise gift to be delivered at my work. I receive a phone call from [URL Removed] to ask me if it is fine if they deliver my parcel before 16:00 yesterday. As I tell the lady that it's an error as I'm not expecting a delivery nor did I order anything, she goes and gives me my boyfriends name and I confirm I know him. After the phonecall I receive an sms confirming my parcel will be delivered before 16:00. 15:45 and no parcel I decide to call the number back and quote the Order number on the sms. I get a story that the parcel accidentally went to another branch but it is has arrived at my closest branch but unfortunately they will not make it to me in 15 minutes. The gentlemen I spoke to told me that it is a same day delivery so the parcel will get to me. We make arrangements & change the address as I was leaving work for home. He then assures me that the parcel will be delivered before 20:00 yesterday evening. Till today there is no parcel and now we are being told 2-3 working days. <br> Great going on the surprise I knew nothing about. Your services will never be used by us again as you don't even know how to keep a secret let alone deliver as planne