PATHETIC SERVICE - LACK OF RESPONSE AND LACK OF ATTENTION TO COMPLAINT

PATHETIC - Ordered a diamante ceiling fan as a xmas present. Incorrect plain fan delivered 24/12 return (IMAGINE GETTING IT WRONG AT THIS TIME OF YEAR WHEN ITS PRESENTS - REALLY TAKEOT) collected 31/12 then 2nd time AGAIN incorrect fan delivered 2 Jan 2026 return collected 8 Jan 2026 STILL WAITING - They CANNOT GET THEIR ACT TOGETHER. Mulitple emails sent back and forth regarding this - ABSOLUTELY PATHETIC - they want to credit me but I JUST want my diamante fan at the discounted price paid for in Dec 2025. Then after speaking to multiple agents, the one today puts the phone down on me. IMAGINE THIS SERVICE!!! Im FED up and best of all when talking to the service agent. You ask for them to call the outbound manager but oh no they have no contacts. They only rely on escalation emails WHICH ATE CLEARLY NOT WORKING since we are 3 weeks down the line already!

How convenient for them not to have any contacts to phone to sort out a query. He apparently did not even have a manager because whem I asked he put the phone down.

**** PATHETIC SERVICE TAKEALOT - I just want my damn fan.