KB
Karin B

1 reviews | Active since Feb 2012

23 Aug 2022, 11:47

PATHETIC SERVICE FROM UNHELPFUL CLEO EVEN WHEN YOUR MISTAKE!

Ordered a stove on 8 Aug, received incorrect invoice stating it's a fridge. Phoned Takealot on 13 Aug to get invoice corrected. Was told 48 hours, a week.and a half later CLEO sends email saying send incorrect invoice. We forward email to our company mailbox to reply as company purchase and it will not allow to reply from another mailbox..we ask CLEO for email address and get a very rude reply. Then she advises my daughter that I will have to reply personally and that she cannot deal with my daughter. How must I reply when the email address is a secret. 1. You got the invoice wrong 2. You made me wait 1.5 weeks for a reply 3. Now you mess me around with petty stuff like an email address Pathetic service from CLEO!!!! RUDE UNHELPFUL Item was bought from Masons through Takealot...guess what I phoned them myself and spoke to a wonderful lady Fadillah who apologised and said the invoice will be amended and sent to me today!!!!! Took me 5 minutes what Takealot is taking 2 weeks to do! Pathetic..your sales department us awesome....but your support team is pathetic, especially CLEO who thinks she is better than other people apparantly

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