Pathetic service from Takealot.com

A few weeks back i purchased a brand new item from Takealot.com.When i received the item, i was not happy with the quality and returned it via a pick up point. My return was rejected saying because it was opened and not returned with the original package. It was!

I them received a email from Nwabisa.N saying, they will be returning it via courier and i should re log my return with a different reason and i will be credited. When i had received it back, it was badly damaged. The original supplier box was no longer there, the item even had a hole on it now, torn packaging and box that was damaged. I took pictures and sent it to takealot.

Since then I've been going in circles to get my refund. Takealot and the courier used damaged my item and every consultant is giving me the runaround with standard replies to my emails. Apparently there aren't any managers or supervisors there who can resolve this return or even call me back. TAKEALOT RETURNED MY ITEM AND IT WAS DAMAGED & WITHOUT ITS ORIGINAL PACKAGING. PLEASE REFUND ME!!!