PATHETIC SERVICE FROM TAKEALOT .... WRONG ITEM DELIVERED. BAD CUSTOMER SERVICE.

I placed an order with Takealot and it was showing i will receive it in up to 5 working days. After i placed the order and paid, i was now told a different story that it will take more days as the product is not in the warehouse, but before i paid, that was not the story. I had to then wait, only for the wrong product to be delivered. I did not even see the delivery person as he did not even deliver the items to me, yet i was available. It was delivered to someone else. That person had to be honest enough to bring the delivery to me, and that is unacceptable for the delivery person to do that. I phoned and there is a gentleman that i spoke to and he was just unprofessional and very defensive, defending Takealot yet Takealot is at fault, telling me incidents of other people who have had similar situations on how they lost in their complaints when they received such bad service and wrong deliveries. He was even saying Takealot is not guaranteeing that i will even receive the correct product when they replace this wrong item, and he was saying wrong deliveries can still be done many times before i even get the right product....for me thats so unprofessional for him and takealot. Thats **** what he was saying. I have lost faith with takealot as he even said i might even get help after 21 working days. I was also on hold for more than 20 mins before i got to speak with him which is an extra cost on airtime. People should know how pathetic your service is and i will circulate this on social media to create awareness.